Each industry has its own norms and client segments. This is
very important that everyone who is associated to the specific industry ensure
the implementation of their policy and follow norms. Customer, consumers,
clients, guests are used to define the end user of any product or services in a
specific segment. Across all industry where they are producing any product or
providing any services, end user feedback does matter about the product or
services that he/ she has received by the company. Customer’s feedback's are
based on very specific standards such as quality, durability, price, after sale
services or customer support.
Customer never wants to demolish any company’s image if
he/she is satisfied with the services or products; on the other hand he
promotes that by word of mouth in his professional or social network that
increases the good will of the company among users. Same thing happened when
customers shares their negative views (feedback) about the product or services.
Hospitality industry is really affected by this attempt of customers. Their
positive and negative feedback's promote the business to progress or turn down
the growth in many ways world wide.
Travelers Feedback's should be taken in a positive way and
welcome those in any form. Tourism industry must take the feedback of their
clients more seriously and provide the solutions promptly if possible.
Advertisements can help in making visibility on internet worldwide however; positive
testimonial will create your company’s benchmark in the industry and ensure
your success in drastic manner. Negative feedback gives you an opportunity to
redesign your customer satisfaction standard and set the best approach for your
offerings local or internationally.
